When you send a secure message using Unipass Mailock there are several different ways the recipient will read it, depending on:
- Options you choose when you’re sending the message
- Whether they have signed up for an account with us
- Whether they are part of your secure community or if you choose to add an optional challenge
- If they have a paid account and are using Outlook with our add-in
Let’s start by looking at your send options.
When you send a message using Unipass Mailock a check is made to see if the recipient is part of your secure community or a Unipass Identity holder. If they’re not you will be asked to set a challenge question. Depending on if you’re sending via our secure website, or using our Outlook Add-in you’ll see:
|Even if a recipient is part of your secure community you can still add a challenge if you want to increase the level of security on a message. When you send a message you’ll be told you don’t need to add a challenge but you will be presented with the option to add one (if the recipient is not a Unipass Mailock recipient or a Gateway i.e. is a Mailock registered user).|
The choices you make on this screen results in the recipient doing things slightly differently to see your message. You can set a challenge question and answer or have Unipass Mailock send an authentication code by a text message.
|You will have to set a challenge question every time you send a secure message to a guest as, even though they have successfully confirmed their identity, they don’t have an account to record it against. If they choose to send a secure reply to your message they will be taken through setting up an account with us and they will then become part of your secure community.|
Unipass Mailock gives you the flexibility to choose what security is added to your message (where the recipient is not a Unipass Identity holder and is not in an email domain protected by a Gateway). Depending what you choose when sending, along with whether the recipient has an account with us, results in different ways for the message to be opened.